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To better enhance and ensure
full security during your shopping experience at TLDDirect,
we have modified the shopping cart system on April 11th,
2005. The benefits of this upgrade are:
- Better coding for
enhanced security during purchases
- Increased security
during checkout and credit card/payment verification
- Separated domain and
other services purchases
- Reduces Fraud and
protects you
- Ensures you purchase
only what you choose
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Q) I
notice that when I shop, and then return to view my Shopping
Cart - It's empty? |
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This is due to several
reasons, but mostly, the Cookie settings on your browser.
Your browser MUST accept cookies from our site and secure
server. To change the settings of your web browser and
accept cookies, go to the Options Tab in your web browser,
click on Privacy or Cookies. Ensure these are enabled
first and then set the setting to "Normal". Or,
manually ensure that the above 2 addresses are included in
your "Allowed List." If you need help doing this,
please
email our support team any time for step-by-step
instructions. |
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The other reason why you can
get an empty shopping cart is when you try to purchase a
domain name or related domain name service and another
service(s) such as hosting, email accounts, etc.. You
can only perform 1 of each at any given time. This is
because Domain Name services go through a registration and
verification process which is different than the other
services. Domain Names must be processed first
separately. Why?
- This secures your
purchase of your desired domain name ASAP
- Domain Names have to
be checked for availability and processed first to
ensure you get the domain you want
- Domain Names are
first-come-first-serve. We are not the only
registrars in the world. Therefore, secure it
before anything else.
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Q)
What is the best way to Shop at TLDDirect.com? |
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You only want a Domain
Name or related service:
- Register your domain
name here
- Process the order,
check out and complete the payment
- For all other domain
related service you want to add to the above purchase,
Login to your account (created
during purchase) and buy any other additional services
for that domain name you just paid for
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You want to buy Hosting,
Email or any other service (Excluding Domain Names and
related services)
- Browse the products or
service or click on our
Catalogue
- Click on the Purchase
buttons and ensure you pick the desired time period,
quantity, etc..
- These will be added
one by one in your cart.
- You can continue to
purchase products which will automatically be added to
your cart.
- When done, click
on the Shopping Cart link at the bottom of the page to
view your purchases.
- If you are happy and
ready to pay, click Check Out
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Hints &
Tips:
- Process your domain
name orders first
- Purchase any other
domain name related service from your control panel
(created during your first purchase)
- Avoid clicking the
back and front buttons on your browser to move between
products - Always use the links and buttons provided as
these track what you intend to buy and what you don't
- Always ensure your
shopping cart is correct by clicking on the Shopping
Cart link at the bottom of every page on our site
- Please
email our support team for any difficulties or issues.
Our team responds to your queries immediately.
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Q)
Why do you have 2 different interfaces or websites? |
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One is the main site which is
hosted for general use. The other is hosted behind our
secure site for added protection. Anytime an addition
to your shopping cart is done, you are redirected to the
secure site. You can remain there and continue to shop
in our secure environment. In all cases, payment is
ONLY done through our secure site. You can verify
this 3 ways:
- All pages on our
secure site have the authentication logo at the bottom -
you may click on it to verify it
- All secure pages will
start with https://.......... (They must be HTTPS
and not HTTP)
- Your browser MUST
display the Gold Pad lock on the lower right corner of
the browser. Clicking on it will display our
secure certificate and its validity period. Our
secure certificates are Always valid and up to date.
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